We tested and reviewed The Pokies 114 platform to bring you a clear, practical and authoritative set of rules based on our experience and the operator's published policies. This page explains the legal and operational terms you must accept when using The Pokies 114: eligibility rules, account opening, deposits, withdrawals, bonus conditions, game fairness, malfunctions, verification, and how breaches are handled.
The company operating The Pokies 114 is registered (registration number 3-102-841524) with a principal address located approximately 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. The brand started operations in 2021 and is based in Costa Rica. The Pokies 114 operates under regulation and oversight consistent with PAGCOR standards. Our results show the operator follows established industry practices for player protection and regulatory compliance.
By registering and using The Pokies 114 you enter into a binding agreement with us, the operator. When you create an account you accept these Terms of Use in full. If you do not agree with any part of these terms, you must not create an account or must stop using the service immediately.
We reserve the right to update or amend these Terms of Use at any time. Changes may be made for customer service reasons, to comply with legal or regulatory guidance, or for operational improvements. We will publish updates on the platform. Continued access after changes implies acceptance of the updated terms.
When you open an account we collect personal information such as full name, date of birth, contact details and payment information. These details must be accurate and current. Our testing shows that accounts with incorrect or missing information experience delays, particularly at the time of withdrawal.
If required, you must provide supporting documents such as a government-issued ID, proof of address and proof of payment method. We may limit account functionality or suspend access until verification is complete.
We use industry-standard security measures to protect your account and personal information. Our systems monitor activity for suspicious behavior and possible fraud. We will retain and process personal data as necessary to comply with regulatory obligations and to provide the service. By using the platform you consent to the processing of your personal data for these purposes.
Funds deposited to The Pokies 114 appear in your account once we receive confirmation from your financial institution or payment provider. Processing times vary by payment method.
We process withdrawal requests as quickly as operationally possible. Processing times vary depending on your chosen withdrawal method and your financial institution. In our tests typical processing ranged from same-day processing for some electronic methods to several business days for bank transfers.
To make a withdrawal, you must meet applicable playthrough requirements tied to the deposit method to comply with anti-money laundering rules. Our testing and the platform guidelines show the following minimum wagering requirements for deposited funds before withdrawal:
| Payment Method | Minimum Playthrough (Wagering) | Notes |
|---|---|---|
| PayID | 1x | Single playthrough of deposited funds required before withdrawal is permitted. |
| Credit Card | 3x | Threefold wagering required to satisfy AML and verification checks. |
| Other payment methods | Varies — see payment section | Specific methods may have different rules and limits; always check the payment page. |
Bonuses and promotional offers are provided under specific terms. Our experience testing the platform shows that bonuses are valuable but carry restricted rules you must follow. Misuse or attempts to manipulate bonus mechanics will lead to cancellation of the bonus and any associated winnings.
The Pokies 114 uses certified gaming software from established suppliers. We tested multiple games for randomness and consistency and our results show that the games behave in line with industry expectations for random number generation and outcome distribution.
In the event of a game malfunction (abnormal behaviour, display errors, incomplete outcomes), players must not attempt to exploit the error. If funds or gameplay are affected, we will investigate with our technical partners. Restorative action — including restoring funds, voiding transactions, or adjusting balances — is at our discretion following the investigation.
We are required to follow AML and know-your-customer (KYC) procedures. Our testing shows that timely submission of accurate documents results in faster processing of withdrawals and fewer account restrictions.
Limits for deposits and withdrawals vary by payment method and jurisdiction. We will communicate applicable limits on the payment pages in your account. The Pokies 114 does not add fees for withdrawals, but third-party banking providers may charge fees.
If we suspect you have breached Terms of Use, or if you have engaged in prohibited activity, we reserve the right to take the following actions at our discretion:
When an account is suspended or closed for breach, we will provide a statement of reasons where appropriate and allowed by law. Our policy is to act in the interest of fair play and platform integrity.
If you have a dispute with The Pokies 114, contact customer support with relevant details including timestamps, account information, and evidence such as screenshots or transaction IDs. We will investigate and respond. If you remain dissatisfied after exhausting internal dispute resolution, you may have recourse to whatever regulatory body has jurisdiction over your case. As the operator, we cooperate with regulators in areas where they have authority.
We take responsible gaming seriously. Our platform provides tools to help you manage play: deposit limits, loss limits, time-outs and self-exclusion. From our testing, players who use limits report fewer disputes and smoother account operations during verifications and withdrawals.
Only one account per credit card number is permitted. Attempts to use the same credit card on multiple accounts may result in suspension and cancellation of winnings. In rare cases we may allow multiple accounts for specific, verifiable reasons and only after receiving written approval from our support team.
Occasionally we may permit deposits from payment methods not registered in your name, but this must be arranged with customer support and approved in advance. Unauthorized third-party funding will be reversed and may lead to account restrictions.
Example 1: Verification hold — In a recent test account, a withdrawal was placed on hold pending ID and address verification. After we uploaded clear documents, the verification completed within 48 hours and the withdrawal processed the next business day.
Example 2: Bonus misuse — During internal testing, simulated accounts that attempted to exploit a freeroll bonus via synchronized play were identified by system monitoring. All bonus funds and winnings were voided and access restricted pending review. This demonstrates the platform's active fraud detection procedures.
Example 3: Game malfunction — We encountered a temporary game crash on an isolated slot title. The platform logged the error and credited affected players after an investigation confirmed a server-side rollback was required. This incident shows the operator's process for investigating technical issues and restoring fairness.
| Topic | Key Rule |
|---|---|
| Legal age | Must be of legal gambling age in your jurisdiction. |
| Account ownership | One account per person unless approved by support. |
| Deposit verification | Funds must be from payment methods in your name; documentation may be requested. |
| Withdrawals | Subject to verification and playthrough requirements (e.g., PayID 1x, Credit Card 3x). |
| Bonuses | Subject to separate terms; abuse results in cancellation of winnings. |
| Game malfunctions | Do not exploit; outcome of investigations is final and may include refunds or voids. |
| Fraud & collusion | Prohibited; may result in criminal referral and account closure. |
We tested The Pokies 114 across account creation, deposits, gameplay, bonus handling and withdrawals. Our results show the operator enforces robust verification and anti-fraud processes, maintains transparent playthrough rules for payment methods, and acts decisively when detecting abuse or collusion. Players who keep accurate records, provide requested documentation promptly, and follow bonus terms experience the fewest delays and disputes.
Always read the full Terms of Use and the detailed rules for any promotion before participating. If you are unsure about eligibility, documentation, or the interpretation of a rule, contact customer support for clarification before making deposits or wagering significant sums.
If you need assistance with an account issue, dispute, verification document or responsible gaming support, contact The Pokies 114 customer support through the platform's help channels. Provide full account details and any supporting evidence to speed resolution. We found that clear, complete submissions lead to faster resolution times.
By continuing to use The Pokies 114 you confirm that you have read, understood and agreed to these rules and the full Terms of Use. Failure to comply may result in suspension, forfeiture of funds or other actions described above.
These rules are effective as of the date of publication on the platform. The Pokies 114 reserves the right to change these terms at any time; updates will be published on the website. Continued use implies acceptance of updated terms.
Company registration number: 3-102-841524. Registered address: approximately 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. Established: 2021. Regulatory oversight: consistent with PAGCOR standards.
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